• How do I turn keystroke recording ON & OFF (and why is that important)?

If you are recording keystrokes on a PC, and you want to type in a password, credit card number or other personal information, you should turn off keystroke recording.  We do not want your personal information stored in our database of keystroke recording, and the best way to ensure the security of your personal information is to never record keystrokes when you are typing in personal information.

To turn OFF keystroke recording, hold down the CONTROL (CTRL) and ALT keys at the same time, and press the 2 key.  McGruff SafeGuard monitoring software will display a window that says Turned Off.

To turn ON keystroke recording, hold down the CONTROL (CTRL) and ALT keys at the same time, and press the 1 key.  McGruff SafeGuard monitoring software will display a window that says Turned On.

To see if keystroke recording is ON or OFF, hold down the CONTROL (CTRL) and ALT keys at the same time, and press the 3 key.  McGruff SafeGuard monitoring software will display a window that says On or Off.

• The keystroke recording doesn't make sense
• What does <MOUSE> and <BACKSPACE> mean?

Here's a guide to what your child is probably doing for different types of keystrokes:

Keystrokes	Probably means
sp<DOWN><DOWN>	The user was entering text into a field, and windows showed a drop-down of choices that begin with the letters "sp", such as "space", "spoof", "spun".  The user hit the down-arrow key twice to select the 2nd choice.
<PG DOWN><PG DOWN><DOWN><DOWN><DOWN>	The user is using the PAGE-DOWN keys to scroll through the text displayed on the screen, and then the DOWN-ARROW key to scroll down a few more lines.
abc<BACKSPACE>def	The user typed abc, hit BACKSPACE, then typed def, resulting in abdef
abc<MOUSE>def	The user clicked the mouse somewhere on the webpage prior to typing something.

• I don't want to see special characters like <DOWN>

When you are viewing keystrokes, on the top of the right panel, you can click the buttons that looks like:

	All keystrokes are displayed.  Click to display only visible keys.
	Only visible keys are displayed.  Click to display all keystrokes.

• Why does it record something as XXXXXXXXXXX?

Smart credit card processing is used to find credit cards in keystrokes and instant messages.  A credit card is any sequence of 11 numbers or dashes, such as 1111-2222-3333-4444.  (In Version 3.11.3 or later).

• How do I switch between viewing keystrokes group by Window Title and by Time?

	Display keystrokes group by window title.
	Display keystrokes in time order, not grouped by window title.

• I just turned it on and its not working.

If you've enabled keystroke recording at the website, it might not take effect immediately because the website hasn't told the PC to turn it on yet.  Rebooting the PC usually solves this problem.