»  COUNTERSPY   
  • Are there any issues with Sunbelt Software CounterSpy?

CounterSpy current detects McGruff SafeGuard as "ChatChecker" incorrectly and identifies it as dangerous surveillance software.  We are working with Sunbelt to resolve this.

Here's what to do:

  1. In the CounterSpy console, select Active Protection, and tell CounterSpy that you want to Customize Response Settings as Prompt for Action.  Then click Save.

  1. Re-install McGruff SafeGuard.  When you get a prompt asking if you want to QUARANTINE / ALLOW / BLOCK any of the programs used by McGruff SafeGuard, always select ALLOW and click the box Remember this action:

 

Click here for a list of programs and websites that you should allow to have full access.